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2020 Back-To-School Sale: Save 20% On Most Youth Ministry Resources, No Coupon Needed.
2020 Back-To-School Sale: Save 20% On Most Youth Ministry Resources, No Coupon Needed.

YM360 Shipping Policy

Note: Due to the COVID-19 crisis, all shipping providers are experiencing delays. Delivery timelines are not guaranteed during this time, including overnight shipping. We cannot offer refunds for shipping due to delayed arrivals, since our shipping providers have suspended our ability to receive refunds. In all cases, we suggest ordering your resources as early as possible.

We work hard to serve relationally and crush hassles for you, and we want to be clear about how we ship resources. As always, please contact us if you have any questions.

United States Shipping Guidelines

  • We partner with UPS to provide most of our shipping services. We may use USPS services for some free shipping orders including Free Sample Pack Shipping. To see the best rates for your location, enter your shipping address in checkout.
  • We aim to ship orders placed by 12:00 pm US Central Time on the same business day. Non-UPS shipping methods, such as USPS and Free Shipping, may require one or more additional business days for processing. We are closed on weekends and on many holidays, and some orders may have longer processing times.
  • We are not responsible if a shipping provider attempts delivery but the building is closed.

UPS Next Day Air
UPS Next Day Air Saver
UPS 2nd Day Air
UPS 3 Day Select

  • These expedited UPS services are subject to a 12:00 pm Central Time order cutoff to ship on the same day. If your order contains backordered items, you will be contacted about your options. If you’re needing resources quickly, contact us to discuss the best options. A signature is often required for delivery.
  • P.O. Boxes should not be used as shipping address as UPS does not deliver to post office boxes. If you enter a P.O. Box as your shipping address, we may use a comparable USPS service that may be slower than the UPS quoted times.
  • Please be reminded that UPS only delivers Monday-Friday to most addresses. We understand that many churches are closed on Fridays. If you have a time-sensitive shipment needing to arrive Friday, please consider if your church will be open for deliveries, or have your shipment sent to another address.
  • Saturday delivery is available for an additional charge. Contact us to discuss this option.

UPS Ground

  • UPS Ground is an economical service providing transit times from 1-6 business days. This service does not have a guaranteed delivery date.
  • P.O. Boxes should not be used as shipping address as UPS does not deliver to post office boxes. If you enter a P.O. Box as your shipping address, we may use a comparable USPS service that may be slower than the UPS quoted times.
  • Please be reminded that UPS delivers Monday-Friday to most addresses. We understand that many churches are closed on Fridays. If you have a time-sensitive shipment needing to arrive Friday, please consider if your church will be open for deliveries, or have your shipment sent to another address.
  • Saturday delivery is available for an additional charge. Contact us to discuss this option.

Free Shipping

  • Free shipping is available on orders over $99 with some exclusions. Details:
    • Order SUBTOTAL (after discounts, before taxes) must be $99. Most downloadable items may be included to reach the $99 threshold.
    • This promotional offer is only good for orders shipping to the contiguous 48 States.
    • Promotional value is not valid for cash or cash equivalent toward purchases.
    • Free shipping orders may have longer processing times.
    • For free shipping orders, we may use UPS SurePost, UPS Ground, USPS Priority Mail, or USPS First Class Package service depending on your location and package weight. Orders may arrive in 1-9 business days. If you have a specific deadline for your order, please choose a paid shipping option to ensure it arrives on time.
    • Student Resource orders from Event Resources by YM360 are excluded from receiving free shipping. This includes student books, follow-up devotional journals, T-shirts, and bundles.

USPS First Class
USPS Priority Mail

  • We offer USPS shipping options on some shipments. This rate will appear as a shipping option in checkout if your order qualifies.
  • USPS shipments delivery dates are not guaranteed and are subject to postal holidays.
  • Processing times for USPS orders may be longer.

Local Pickup

  • Free local pickup at our Hoover, AL office is an option. This option will appear in checkout if you use a shipping ZIP Code beginning with 350, 351, or 352. If you're outside these ZIP codes and wish to pick up your resources at our office, please contact us.

T-Shirt Orders

  • Some T-shirt orders are fulfilled by our partner 52Threads / Fund The Nations via FedEx.

Orders to Alaska, Hawaii, US Territories (including Puerto Rico), and Armed Forces addresses

  • We offer UPS and USPS options so you can choose the most cost-efficient option. Please contact us if you have any questions!

Questions?

  • Our world-class Customer Care team is available Monday-Friday, 8:00 am - 5:00 pm Central Time. Contact us via live chat, email us at customercare@ym360.com, or call us at (888) 969-6360.

International Shipping Guidelines

  • We’re excited to offer worldwide shipping for most of our products! To see shipping rates to your door, enter your address at checkout and you’ll see the best rates available for your location.
  • If you need your resources by a specific date or have a large order, please contact us so we can discuss your shipping options!
  • We aim to ship orders placed by 12:00 pm US Central Time on the same business day. We are closed many U.S. holidays, and some orders may have longer processing times.
  • All currency on our store is presented and charged in United States dollars. We are not responsible for currency conversion fees.
  • Returns: We want you to be completely satisfied with your purchase, and we’ll work hard to serve you. Our returns policy applies to both US and international purchases, but we cannot refund shipping charges, customs charges, or taxes. You are responsible for return shipping, and returns must be in new, original condition for refunds to be issued.
  • Questions? Our world-class Customer Care team is available Monday-Friday, 08:00-17:00 US Central Time (GMT-6 winter, GMT-5 summer). Contact us via live chat or email us at customercare@ym360.com.

UPS Worldwide Economy (8-20 business days) - Our preferred international shipping solution

  • We offer UPS Worldwide Economy shipping where available. UPS Worldwide Economy provides an all-in-one shipping, customs, and tax shipping solution. The greatest benefit is shipping, customs, and tax are all calculated at checkout. No more surprise customs bills! (In shipping terms, this option is Delivery Duty Paid - DDP.)
  • Shipping times can take up to four weeks, but many shipments arrive in 6-9 business days.
  • The amount you pay at checkout is your final bill for any customs duties or local taxes. You will not receive any additional customs duties or tax bills as UPS will take care of those details. The I-Parcel rate includes VAT where applicable.
  • UPS Worldwide Economy is available in the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Republic of Korea (South Korea), Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, and United Kingdom. This list of countries is subject to change without notice.
  • UPS Worldwide Economy includes a $9 USD fee to cover shipping costs. As a result, the line item breakdown may not add up to the entire fee.

UPS Worldwide Expedited (2-5 business days)
UPS Worldwide Express Plus (1-3 business days by 09:00)
UPS Worldwide Express (1-3 business days by 12:00)
UPS Worldwide Saver (1-3 business days by 23:00)
UPS Standard (2-10 business days)

  • You are responsible for all customs duties and taxes using these options. These fees are not included in the shipping fees. These may be payable to your country’s customs service or shipper before or after your package is delivered. (In shipping terms, this option is Delivery Duty Unpaid - DDU.)
  • Unfortunately, we do not have a way to predict what customs fees and taxes you will be responsible for (outside of our UPS Worldwide Economy service). We suggest consulting a local customs expert for more guidance.
  • Customs processing may create unpredictable delays, and the shipping timelines listed above exclude any such delays.