SHIPPING DETAILS

Most orders $99 or more receive FREE Shipping!

Why Most? Some of our shipments are just too heavy or ship from Mars (not really). If you have a $99+ order in your cart and don't see a free shipping option, this is why.

FREE SHIPPING DETAILS:

  • Order SUB-TOTAL (after discounts, before taxes) must be $99.
  • This promotional offer is only good for orders shipping to the contiguous 48 States.
  • Promotional value not valid for cash or cash equivalent toward purchases.
  • For free shipping orders, we may use UPS SurePost, UPS Ground, USPS Priority Mail, or USPS First Class Package service depending on your location and package weight. Orders may arrive in 1-8 business days. If you have a specific deadline for your order, please choose a paid shipping option to ensure it arrives on time.
  • Student Resource orders from Event Resources by YM360 are excluded from receiving free shipping. This includes student books, follow-up devotional journals, T-shirts, and bundles.


Questions about this promotion, or just need general shipping help? Use our Live Chat feature on our website, or email us: customercare@ym360.com. Either way, you're going to get world-class customer care.

YM360 Shipping Policy

We work hard to serve relationally and crush hassles for you! We want to be abundantly clear about how we ship resources! As always, please contact us if you have any questions!

United States Shipping Guidelines

  • We partner with UPS to provide most of our shipping services. We may use USPS services for some free shipping orders including Free Sample Pack Shipping. To see the best rates for your location, enter your shipping address in checkout.
  • We aim to ship orders placed by 12:00 pm US Central Time on the same business day. We are closed on weekends and on many holidays, and some orders may have longer processing times.

UPS Next Day Air
UPS Next Day Air Saver
UPS 2nd Day Air
UPS 3 Day Select

  • Expedited UPS services are available but are subject to the same 12:00 pm cutoff. If you’re needing resources quickly, contact us to discuss the best options. A signature is often required for delivery.
  • P.O. Boxes should not be used as shipping address as UPS does not deliver to post office boxes. If you enter a P.O. Box as your shipping address, we may use a comparable USPS service that may be slower than the UPS quoted times.
  • Please be reminded that UPS delivers Monday-Friday. We understand that many churches are closed on Fridays. If you have a time-sensitive shipment needing to arrive Friday, please consider if your church will be open for deliveries, or have your shipment sent to another address.
  • Saturday delivery is available for an additional charge. Contact us to discuss this option.

UPS Ground

  • UPS Ground is an economical service providing transit times from 1-6 business days. This service is not guaranteed. Here are typical transit times:
  • P.O. Boxes should not be used as shipping address as UPS does not deliver to post office boxes. If you enter a P.O. Box as your shipping address, we may use a comparable USPS service that may be slower than the UPS quoted times.
  • Please be reminded that UPS delivers Monday-Friday. We understand that many churches are closed on Fridays. If you have a time-sensitive shipment needing to arrive Friday, please consider if your church will be open for deliveries, or have your shipment sent to another address.
  • Saturday delivery is available for an additional charge. Contact us to discuss this option.

Free Shipping

  • Free shipping is available on orders over $99 with some exclusions. Details:
    • Order SUBTOTAL (after discounts, before taxes) must be $99. Downloadable items may be included to reach the $99 threshold.
    • This promotional offer is only good for orders shipping to the contiguous 48 States.
    • Promotional value is not valid for cash or cash equivalent toward purchases.
    • Free shipping orders may have longer processing times.
    • For free shipping orders, we may use UPS SurePost, UPS Ground, USPS Priority Mail, or USPS First Class Package service depending on your location and package weight. Orders may arrive in 1-8 business days. If you have a specific deadline for your order, please choose a paid shipping option to ensure it arrives on time.
    • Student Resource orders from Event Resources by YM360 are excluded from receiving free shipping. This includes student books, follow-up devotional journals, T-shirts, and bundles.

Flat Rate Promotional Shipping

  • We offer a flat rate shipping option on smaller shipments. This rate will appear as a shipping option if you qualify.
  • We typically use USPS First Class Package service for this option, and delivery times are typically 1-8 business days.

Local Pickup

  • Free local pickup at our Birmingham, AL office is an option. Contact us to discuss this option.

T-Shirt Orders

  • Some T-shirt orders are directly fulfilled by our partner 52Threads / Fund The Nations via FedEx. We will contact you with tracking information if this applies to your order.

Orders to Alaska, Hawaii, US Territories (including Puerto Rico), and Armed Forces addresses

  • We offer UPS and USPS options so you can choose the most cost-efficient option. Please contact us if you have any questions!

Questions?

  • Our world-class Customer Care team is available Monday-Friday, 8:00 am - 5:00 pm Central Time. Contact us via live chat, email us at customercare@ym360.com, or call us at (888) 969-6360.

International Shipping Guidelines

  • We’re excited to offer worldwide shipping for most of our products! To see shipping rates to your door, enter your address at checkout and you’ll see the best rates available for your location.
  • If you need your resources by a specific date or have a large order, please contact us so we can discuss your shipping options!
  • We aim to ship orders placed by 12:00 pm US Central Time on the same business day. We are closed many U.S. holidays, and some orders may have longer processing times.
  • All currency on our store is presented and charged in United States dollars. We are not responsible for currency conversion fees.
  • Returns: We want you to be completely satisfied with your purchase, and we’ll work hard to serve you. Our returns policy applies to both US and international purchases, but we cannot refund shipping charges, customs charges, or taxes. You are responsible for return shipping, and returns must be in new, original condition for refunds to be issued.
  • Questions? Our world-class Customer Care team is available Monday-Friday, 08:00-17:00 US Central Time (GMT-6 winter, GMT-5 summer). Contact us via live chat, email us at customercare@ym360.com, or call us at +1 205 358 3660.

UPS I-Parcel (6-10 business days) - Our preferred international shipping solution

  • We are excited to offer UPS I-Parcel shipping where available. UPS I-Parcel provides an all-in-one shipping, customs, and tax shipping solution. The greatest benefit is shipping, customs, and tax are all calculated at checkout. No more surprise customs bills! (In shipping terms, this option is Delivery Duty Paid - DDP.)
  • Shipping times can take up to two weeks, but many shipments arrive in 6-9 business days.
  • The amount you pay at checkout is your final bill for any customs duties or local taxes. You will not receive any additional customs duties or tax bills as UPS I-Parcel will take care of those details. The I-Parcel rate includes VAT where applicable.
  • I-Parcel is available in the following countries: Australia, Austria, Belgium, Brazil, Canada, China, Costa Rica, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Republic of Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Poland, Portugal, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, and United Kingdom.

UPS Worldwide Expedited (2-5 business days)
UPS Worldwide Express Plus (1-3 business days by 09:00)
UPS Worldwide Express (1-3 business days by 12:00)
UPS Worldwide Saver (1-3 business days by 23:00)
UPS Standard (2-10 business days)
Various USPS services (7-21+ business days)

  • You are responsible for all customs duties and taxes using these options. These fees are not included in the shipping fees. These may be payable to your country’s customs service or shipper before or after your package is delivered. (In shipping terms, this option is Delivery Duty Unpaid - DDU.)