CHRISTMAS SHIPPING NOTICE: We are processing and shipping orders like a boss! But please allow adequate time for delivery as UPS and USPS frequently experience delays this time of year. Merry Christmas! Need a hassle crushed? Let our Customer Care Team do that:

ym360 Customer Service & FAQ’s

Rest assured, we'll take great care of whatever it is you need. Making sure you are 100% satisfied is our number one priority when it comes to customer service. We've put together the information below so you can get the answers you're looking for on the fly.

Don't see what you're looking for? Locate the LIVE CHAT feature on our site and start a chat with us. We're ready to help however we can!

Shipping policy

Check out our shipping policy by clicking here.

Technical support

Use this for all your needs directly related to accounts, digital downloads, YM360 product files & usage, software help, and more.

Customer care

Use this for all your needs directly related to purchasing, payment methods, shipping, returns, order tracking, sales tax, and more.


Use this for all other basic questions.

Technical Support
Customer Care


Most orders $99 or more receive FREE Standard Shipping!

Why Most? Some of our shipments are just too stinkin' heavy or ship from Mars (not really). If you have a $99+ order in your cart and don't see a free shipping option, this is why.


  • Order SUB-TOTAL (before discounts, taxes) must be $99.
  • This promotional offer only good for orders shipping to the contiguous 48 States.
  • Promotional offer good for GROUND shipping only.
  • Promotional value not valid for cash or cash equivalent toward purchases.
  • Orders receiving this promotion are shipped according to best available rate and transit time as determined by our robots based on package weight and destination. We use USPS Priority Mail (2-3 day deliveries to most) as our primary standard service carrier, but packages may also ship via UPS based on items ordered.
  • Student Resource orders from Event Resources by YM360 are excluded from receiving free shipping.

Questions about this promotion? Or just need general shipping help? Use our Live Chat feature on our website, or email us: Either way, you're going to get world-class customer care. Give us a try :)